Web Support Specialist

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Company Name TEKsystems, Inc
Location GA
Date Posted September 11, 2013
Category Default
Job Type Full-Time

Description

Job Classification: Contract

Our client is seeking a WCMS Production Support Specialist to join their team for a year long project. This person will be working in the Office of the Associate Director for Communication and will be supporting their Web Content Management System. This team is responsible for our client's highest traffic web pages, and as a result, it is imperative that developers and end user's throughout our client have a strong WCMS Production Support Specialist behind them. This WCMS Production Support Specialist will also aid in the support of the group's Syndication. Syndicated content allows you to add our client's content to your own website without having to maintain or update it. Our client offers a free Web Content Syndication service that gives public health partners the opportunity to syndicate our client's content directly to their sites.

Skills Required:
1.) 3+ years experience supporting applications OR experience support web content management system.
2.) 1+ years experience in Website Programming – HTML, XHTML, XML, CSS
3.) Excellent communication skills and demonstrated customer service in a large scale, high pressure environment.

Responsibilities:
Duties/Responsibilities for WCMS Support: Creates, manages, and fulfills tickets in support of the growing community of WCMS users; Triages request for assistance and routes to appropriate team members, or provides direct support to users depending on the need; Tracks issues through resolution ensuring compliance with the agreed upon service level agreement boundaries; Create reports summarizing support activities; Collaborate with the development team to prioritize enhancements and bug fixes; Support users in WCMS usage, templates, processes, organization, and publishing; Makes use of HTML, XHTML, HTML5, CSS, Javascript, and JQuery programming languages as needed.
- Provide guidance in 508 compliance
- Aid programs in migration of content in the WCMS
- Perform quality assurance testing in support of WCMS system and template releases
- Attends web team meetings and provides valuable input and maintains strong, positive interoffice and client relations. Represents team in cross-organizational work groups, communities of practice, project teams, etc.
- Uses MS Office Suite (Word, Excel, and PowerPoint) and WinZip software to format and store files as needed.





Join TEKsystems® and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V